Tour Chain platform allows administrators to easily create and manage user accounts with assigned roles

1. USER: Users are assigned distinct roles upon creation, granting them access to specific platform areas and actions. Each user can log in securely with a password, but only on one device at a time.

2. USER ROLES:

   1. Product: The Product feature enables the creation and management of Option, Service, and Supplier data within the system. Users with the Product role can further design and develop Options, Modules (Day Programs), and Packages (Multi-day Programs).

   2. Reservation: Reservation specialists (Sales, Tour Designers, Tour Consultants) craft personalized itineraries based on client requests. The Reservation role empowers these specialists to design unique travel programs utilizing the services, modules, and packages created by the Product team.

   3. Reservation Manager: (Sales Manager): The Reservation Manager role acts as a specialized Leader configuration within the sales department. This role provides cross-team oversight and authoritative review capabilities over all personalized travel programs, quotes, and bookings crafted by individual Reservation specialists (Sales, Tour Designers, or Tour Consultants).

   4. Operation:Operation roles enable the assignment of suppliers and the initiation of payment requests to accounting. This assignment encompasses securing suppliers for guides, vehicles, restaurants, entrance fees, and other essential services. Operators can not only make reservations with these suppliers to confirm services but also create and share detailed guide itineraries via email and links.

   5. Account: Users with the Accounting role oversee and manage both Accounts Payable (AP) and Accounts Receivable (AR). They track all payments based on due dates to ensure timely processing and maintain accurate financial records.\

   6. Accounting Payable (AP) Users assigned to the Accounting Payable (AP) role manage out-going financial obligations and B2B supplier logistics. They receive and review incoming payment requests initiated by the Operation team—including payments for tour guides, vehicles, restaurants, and entrance fees. The AP role empowers users to verify supplier invoices against booked rates, authorize disbursements, track payment due dates, and update payment statuses within the system to ensure smooth external operations.

   7. Accounting Receivable (AR) Users assigned to the Accounting Receivable (AR) role oversee incoming revenue streams and B2B client invoicing. This role manages the collection pipeline by generating multi-currency invoices for personalized travel programs and bookings finalized by the Reservation and Sales teams. AR specialists track incoming deposit schedules, reconcile client payments against bank records, manage outstanding balances, and ensure accurate financial reporting for all realized sales. 

   8. Admin The Admin (Administrator) role serves as the operational manager for the organization's business environment. Users with this role hold elevated permissions to manage daily system configurations, oversee internal data structures, and maintain operational workflows across departments. Admins can manage internal user profiles, assign operational roles, audit system logs, and adjust default master data settings—such as global exchange rates, general system margins, and foundational company preferences—without handling low-level cloud architecture.

   9. System Admin The System Admin (System Administrator) possesses the highest tier of technical authority within the platform, focusing on technical infrastructure and system-wide security. This role is responsible for overseeing underlying server administration, managing database queries, tracking system resource loads, and configuring block storage volume allocations. Furthermore, System Admins enforce global security protocols, and execute maintenance windows to ensure continuous application stability, data integrity, and cross-platform performance.